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FREE SHIPPING IN SPAIN | FREE INTERNATIONAL SHIPPING FROM 500€

Shopping guide

All orders of Lonbali products are subject to availability. If any product is not available once the order is placed, we will inform you as soon as possible by email or by telephone. At that time you can modify your order or cancel it.

The order will not be processed until it is accepted and the amount has been charged to your account. After confirming the purchase, you will receive an e-mail as an acknowledgment of receipt, but this will not imply that the order has been accepted. The Agreement between you and Lonbali will only be formalized after sending an e-mail in which we will inform you that the order is being sent and only for the articles related in the confirmation.

Shipments are made only through the courier company Seur (902101010) and its DPD Group affiliates.
Shipments to Spain cost € 5.95

Lonbali ships worldwide. Contact us for any questions about expenses and shipping options to your country.
All costs other than the cost of transport are borne by the customer.

The previous delivery costs may be reduced or even eliminated in the case of special promotions that, temporarily or temporarily, LONBALI FASHION S.L. on said costs, and provided that he expressly communicates it to his clients.
Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being sent, along with a tracking code for your package in some international cases. The transport company SEUR (DpdGroup) tries to deliver the package at destination. In case this does not succeed, they will call the customer to agree on a second delivery date. The expenses that such modification generates will be assumed in any case by you.
Orders will be sent to the delivery address provided on your form, so it is important that you pay attention to cover the delivery address data. We will not be held responsible in case the delivery address is incorrect or incomplete.
 
It is understood by the PRIORITY ORDER payment in case of personalized products that we will prioritize your order, that is, your order will be processed first in the queue. When you place an URGENT order it does not mean that it will arrive in 24 hours, as the shipment of custom orders usually takes between 3-4 working days.
Depending on the form of payment selected, once the order is placed, it will not be allowed to make any type of change in the shipping address.
**Between August 14-25, all orders will take up to 7 business days. The Priority Order option to jump to the first one in the production queue will continue to exist but the delivery time is extended during these dates.
 
Country Transport Free from Coin

Afghanistan

50

500

DOL

Albania

50

500

DOL

Algeria

50

500

DOL

American Samoa

50

500

DOL

Andorra

7,95

350

EUR

Angola

50

500

DOL

Anguilla

50

500

DOL

Antarctica

50

500

DOL

Antigua and Barbuda

50

500

DOL

Argentina

30

500

DOL

Armenia

50

500

DOL

Aruba

50

500

DOL

Australia

50

500

DOL

Austria

15,5

500

EUR

Azerbaijan

50

500

DOL

Bahamas

50

500

DOL

Bahrain

50

500

DOL

Bangladesh

50

500

DOL

Barbados

50

500

DOL

Belarus

50

500

DOL

Belgium

15,5

500

EUR

Belize

50

500

DOL

Benin

50

500

DOL

Bermuda

50

500

DOL

Bhutan

50

500

DOL

Bolivia (Plurinational State of)

50

500

DOL

Bonaire

50

99,99

DOL

Bosnia and Herzegovina

45

500

EUR

Botswana

50

500

DOL

Bouvet Island

50

500

DOL

Brazil

30

500

DOL

British Indian Ocean Territory

50

500

DOL

Brunei Darussalam

50

500

DOL

Bulgaria

25

500

EUR

Burkina Faso

50

500

DOL

Burundi

50

500

DOL

Cabo Verde

50

500

DOL

Cambodia

50

500

DOL

Cameroon

50

500

DOL

Canada

50

500

DOL

Cayman Islands

50

500

DOL

Central African Republic

50

500

DOL

Chad

50

500

DOL

Chile

30

500

DOL

China

50

500

DOL

Christmas Island

50

500

DOL

C’‚te d'Ivoire

50

500

DOL

Cocos (Keeling) Islands

50

500

DOL

Colombia

30

500

DOL

Comoros

50

500

DOL

Congo

50

500

DOL

Congo (Democratic Republic of the)

50

500

DOL

Cook Islands

50

500

DOL

Costa Rica

30

500

DOL

Croatia

25

500

EUR

Cuba

30

500

DOL

Cura’_ao

50

500

DOL

Cyprus

50

500

DOL

Czech Republic

15,5

500

EUR

Denmark

15,5

500

EUR

Djibouti

50

500

DOL

Dominica

50

500

DOL

Dominican Republic

30

500

DOL

Ecuador

50

500

DOL

Egypt

50

500

DOL

El Salvador

30

500

DOL

Equatorial Guinea

50

500

DOL

Eritrea

50

500

DOL

Estonia

25

500

EUR

Ethiopia

50

500

DOL

Falkland Islands (Malvinas)

50

500

DOL

Faroe Islands

50

500

DOL

Fiji

50

500

DOL

Finland

25

500

EUR

France

15,5

500

EUR

French Guiana

50

500

DOL

French Polynesia

50

500

DOL

French Southern Territories

50

500

DOL

Gabon

50

500

DOL

Gambia

50

500

DOL

Georgia

50

500

DOL

Germany

15,5

500

EUR

Ghana

50

500

DOL

Gibraltar

12,5

500

EUR

Greece

25

500

EUR

Greenland

50

500

DOL

Grenada

50

500

DOL

Guadeloupe

50

500

DOL

Guam

50

500

DOL

Guatemala

50

500

DOL

Guernsey

50

500

DOL

Guinea

50

500

DOL

Guinea-Bissau

50

500

DOL

Guyana

50

500

DOL

Haiti

50

500

DOL

Heard Island and McDonald Islands

50

500

DOL

Holy See

50

500

DOL

Honduras

30

500

DOL

Hong Kong

50

500

DOL

Hungary

15,5

500

EUR

Iceland

50

500

DOL

’Äland Islands

50

500

DOL

India

50

500

DOL

Indonesia

50

500

DOL

Iran (Islamic Republic of)

50

500

DOL

Iraq

50

500

DOL

Ireland

15,5

500

EUR

Isle of Man

50

500

DOL

Israel

50

500

DOL

Italy

15,5

500

EUR

Jamaica

50

500

DOL

Japan

50

500

DOL

Jersey

50

500

DOL

Jordan

50

500

DOL

Kazakhstan

50

500

DOL

Kenya

50

500

DOL

Kiribati

50

500

DOL

Korea (Democratic People's Republic of)

50

500

DOL

Korea (Republic of)

50

500

DOL

Kuwait

50

500

DOL

Kyrgyzstan

50

500

DOL

Lao People's Democratic Republic

50

500

DOL

Latvia

25

500

EUR

Lebanon

50

500

DOL

Lesotho

50

500

DOL

Liberia

50

500

DOL

Libya

50

500

DOL

Liechtenstein

50

500

DOL

Lithuania

25

500

EUR

Luxembourg

15,5

500

EUR

Macao

50

500

DOL

Macedonia

50

500

DOL

Madagascar

50

500

DOL

Malawi

50

500

DOL

Malaysia

50

500

DOL

Maldives

50

500

DOL

Mali

50

500

DOL

Malta

50

500

DOL

Marshall Islands

50

500

DOL

Martinique

50

500

DOL

Mauritania

50

500

DOL

Mauritius

50

500

DOL

Mayotte

50

500

DOL

Mexico

30

500

DOL

Micronesia (Federated States of)

50

500

DOL

Moldova (Republic of)

50

500

DOL

Monaco

50

500

DOL

Mongolia

50

500

DOL

Montenegro

50

500

DOL

Montserrat

50

500

DOL

Morocco

50

500

DOL

Mozambique

50

500

DOL

Myanmar

50

500

DOL

Namibia

50

500

DOL

Nauru

50

500

DOL

Nepal

50

500

DOL

Netherlands

15,5

500

EUR

New Caledonia

50

500

DOL

New Zealand

50

500

DOL

Nicaragua

50

500

DOL

Niger

50

500

DOL

Nigeria

50

500

DOL

Niue

50

500

DOL

Norfolk Island

50

500

DOL

Northern Mariana Islands

50

500

DOL

Norway

50

500

DOL

Oman

50

500

DOL

Pakistan

50

500

DOL

Palau

50

500

DOL

Panama

30

500

DOL

Papua New Guinea

50

500

DOL

Paraguay

30

500

DOL

Peru

30

500

DOL

Philippines

50

500

DOL

Pitcairn

50

500

DOL

Poland

15,5

500

EUR

Portugal

5,95

350

EUR

Puerto Rico

50

500

DOL

Qatar

50

500

DOL

R’©union

50

500

DOL

Romania

50

500

DOL

Russian Federation

50

500

DOL

Rwanda

50

500

DOL

Saint Barth’©lemy

50

500

DOL

Saint Kitts and Nevis

50

500

DOL

Saint Lucia

50

500

DOL

Saint Martin (French part)

50

500

DOL

Saint Pierre and Miquelon

50

500

DOL

Saint Vincent and the Grenadines

50

500

DOL

Samoa

50

500

DOL

San Marino

50

500

DOL

Sao Tome and Principe

50

500

DOL

Saudi Arabia

50

500

DOL

Senegal

50

500

DOL

Serbia

50

500

DOL

Seychelles

50

500

DOL

Sierra Leone

50

500

DOL

Singapore

50

500

DOL

Sint Maarten (Dutch part)

50

500

DOL

Slovakia

15,5

500

EUR

Slovenia

15,5

500

EUR

Solomon Islands

50

500

DOL

Somalia

50

500

DOL

South Africa

50

500

DOL

South Georgia and the South Sandwich Islands

50

500

DOL

South Sudan

50

500

DOL

Spain

5,95

500

EUR

Sri Lanka

50

500

DOL

Sudan

50

500

DOL

Suriname

50

500

DOL

Svalbard and Jan Mayen

50

500

DOL

Swaziland

50

500

DOL

Sweden

25

500

EUR

Switzerland

25

500

EUR

Syrian Arab Republic

50

500

DOL

Tajikistan

50

500

DOL

Thailand

50

500

DOL

Timor-Leste

50

500

DOL

Togo

50

500

DOL

Tokelau

50

500

DOL

Tonga

50

500

DOL

Trinidad and Tobago

50

500

DOL

Tunisia

50

500

DOL

Turkey

50

500

DOL

Turkmenistan

50

500

DOL

Turks and Caicos Islands

50

500

DOL

Tuvalu

50

500

DOL

Uganda

50

500

DOL

Ukraine

50

500

DOL

United Arab Emirates

50

500

DOL

United Kingdom of Great Britain and Northern Ireland

15,5

450

GBP

United States Minor Outlying Islands

50

500

DOL

United States of America

30

500

DOL

Uruguay

50

500

DOL

Uzbekistan

50

500

DOL

Vanuatu

50

500

DOL

Venezuela (Bolivarian Republic of)

50

500

DOL

Viet Nam

50

500

DOL

Virgin Islands (British)

50

500

DOL

Virgin Islands (U.S.)

50

500

DOL

Wallis and Futuna

50

500

DOL

Western Sahara

50

500

DOL

Yemen

50

500

DOL

Zambia

50

500

DOL

Zimbabwe

50

500

DOL

 

Depending on the territory of the client and the volume of order processing, delivery times may vary from 2 to 5 working days, from the confirmation of payment.

*Custom Products will have an average maximum delivery time of 10 working days. In any case we will always try to shorten the delivery times as much as possible in order to find a quick and efficient reception of orders.

For the above purposes, working days will be understood every day of the week (from Monday to Friday) excluding Saturdays, Sundays and public holidays.

Custom Products will be considered all those for whose elaboration is determined an individual choice or decision from the part of the consumer and user or it has requested the personalization of some of its characteristics or pieces, such as, without exhaustive character or limitation, the inclusion or Engraving of the initials of a personal name on the product. However, products made according to standard options offered by Lonbali to the general public, such as color or pattern, will not be considered as Custom Products.

If we can not deliver, the courier company will contact you again to arrange a new delivery date. If you wish to change the initially selected delivery address, the expenses that such modification generates will be assumed in any case by you.

Between August 14-25, all orders will take up to 7 business days. The Priority Order option to jump to the first one in the production queue will continue to exist but the delivery time is extended during these dates.

The price of the products will be the stipulated in each moment in our web site. Lonbali reserves the right to modify the products offered on the website at any time without prior notice. These modifications will not affect, in any case, the orders that we have already sent the confirmation of shipment.
In accordance with current legislation, all purchases from our website will be subject to value added tax. The applicable rate will be the legally valid at any time.

All prices are shown in euros (€) and should be considered as the final price to be paid by the customer (including VAT). Transportation costs, as well as taxes and fees for entry and exit of the product (if applicable) are not included in the price.
Any order placed must be paid immediately after the order confirmation. Only orders will be processed if the payment has been completed and verified.

In Lonbali we accept the following methods of payment:

Transfer or deposit into account. You can order the payment to these accounts:
Banco Santander: ES18 0182 3204 17 0201514921 – SWIFT / BIC: BBVAESMM

It is very important that you indicate as Operation Concept the order number or the User Name. This will facilitate the association with the order. If you do not put it, we will have to do a manual scan, it will take longer and we may not be able to find out which order corresponds. This delays everything and lengthens the delivery time of your order. If you forgot to do it, however, it has arrangement. Please send a message to our customer service team at info@oldlonbali.developallin.com and they will tell you what to do to solve it.

You do not need to send us the receipt of the transfer. Save it for a few days because it will be useful in case you forget to put the order number as Concept.

Please note that transfers from different entities than Banco Santander can take up to two business days (not counting weekends or bank holidays) to arrive, according to banking regulations. We will send you an email warning once we have payment confirmation

Credit or debit card (Visa, Visa Electron, Mastercard and Maestro):
At Lonbali we have adapted the PayTPV standard for your comfort and safety. When you confirm your order with payment by card, a PayTPV page frame will appear on the screen, where you must indicate the number, expiration date and the security code CW2 (included on the front). In case your card is secure, you will be asked for the relevant security codes.

These data will not be stored or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. If you want, you can save the data of your card for future purchases so that you only have to enter your Lonbali password and PayTPV will authorize the payment automatically. You can associate to your customer account as many cards as you need and if you have several billing addresses you can associate to each one the same card or different cards.

In order to guarantee the confidentiality and integrity of transactions, these are performed through the Secura Socket Layer (SSL) protocol with 128-bit security keys.

The charge will be carried out in real time through this payment gateway. In the event that the charge can not be finally carried out (for any reason), the order will be automatically canceled.

As our system prioritizes security, after authorizing payment, your bank can request additional confirmation through a private code sent to your mobile phone, with a key card or with the additional security key you have programmed.

Paypal. This method of payment carries a management fee of 1% on the amount of your purchase with a minimum amount of € 0.90. Payment by Paypal requires a few minutes to be processed and confirmed.

For security reasons, if you choose PayPal as payment method, once the order is placed, it is not allowed to make any change in the shipping address.

As a general rule, you have 15 days to return your purchase online and request the change or return of the amount. (Except Custom Products that do not allow changes or returns)

In any case, you can check our general return policy below:

If you are not satisfied with your purchase, you have a period of fifteen calendar days following the day on which you or a third party appointed by you, other than the carrier, acquired the physical possession of the goods to execute your right to return and request the change Or the refund of the amount. In case of returns of their own volition, the direct costs of the return will be free, paid by Lonbali.

* In the purchase of Custom Products there will be no right of withdrawal on your part once the order is placed, therefore, you can not request your change or return, unless the product delivered is defective.

To make a return, the product and its packaging must be in perfect condition. There will be no change or return of products that are not in the same conditions in which you received them, along with their original packaging, labels and along with any accessories related to them.

The quality department will determine if the LONBALI products are in the same conditions in which they were sent to you. You will be responsible for any decrease in the value of the products resulting from a manipulation of the same other than that necessary to establish their nature, characteristics or operation. Products that have been returned damaged, incomplete, damaged, worn or dirty by the client will not be reimbursed and will be made available to their sender and sent back to freight due.

All orders include a label and a Return Form. To return a product, follow these instructions:

• Pack the item to be returned in its original packaging (with the original labels) and fill out the return form that is attached with each order. Do not forget to explain why you want to return the product. Be sure to include the completed form in its entirety in the package.

• Contact us through our customer service telephone number: 930217571, or through the “Contact” section of our website, the form will allow you to quote the case as a “return”, always including the order number And a suitable collection schedule.

Lonbali Fashion S.L.,
Calle Madrazo 129 Bajos,
08021 Barcelona,
930217571

To make a return you should contact Lonbali Fashion, S.L. To coordinate the collection of the product by the transportinta.

You can decide between:

• Change by another product: The change can be made by another product of the same characteristics or of the same price.

• Return in the form of payment: once received the goods in our warehouses, and after checking the status of the same will proceed to the reimbursement of its amount in the terms established in RDL 1/2007, according to the mode of payment made By the customer ( on the same credit card that was used to pay the purchase or in the PayPal account you use). The return will be made as soon as possible and, in any case, within the period of 30 days from the date you returned the product.

In the case that the delivered product is defective, you must send the product with postage due together with the invoice of the same and with a writing where we briefly explain the defect or fill out the Return Form. Remember to tell us a phone number or a contact email. The Lonbali quality department will examine whether there is a factory defect. Once examined, we will contact you through the telephone number or email that we provided in the brief, communicating the response. In the event that the product is not defective, any expense that may arise will be at the customer’s expense.

We offer you the possibility of sending gifts through our website. You should make the purchase from your computer on a regular basis, select the shipping address where you want to send the gift and mark the gift shipping option. You can write a personalized message to the recipient. By selecting this option, the order will be wrapped together. If the customer wants the items to be wrapped separately and his order has not yet been sent, he can request it through info@oldlonbali.developallin.com.
In case you provide personal data of third parties, we guarantee that you have the necessary authorizations for your treatment. It is also obliged to inform these third parties of the terms and conditions of the processing of their data.
If you have received a gift item, to make a change or return you will have to follow the usual procedure of our Return Policy. The amount of the refund will be refunded to the person who made the purchase and in the same form of payment used.

Lonbali eventually carries out various competitions and promotions in the different social networks. All vouchers or promotional codes will not be cumulative and will have a minimum purchase of € 50, unless the bases indicate otherwise. Likewise, only residents of the peninsula will be eligible for the bonus or promotional voucher, unless the bases, as in the previous case, indicate otherwise. In no way will the bonds be refundable for money.