Shopping guide

All orders of Lonbali products are subject to availability. If any product is not available once the order is placed, we will inform you as soon as possible by email or by telephone. At that time you can modify your order or cancel it.

The order will not be processed until it is accepted and the amount has been charged to your account. After confirming the purchase, you will receive an e-mail as an acknowledgment of receipt, but this will not imply that the order has been accepted. The Agreement between you and Lonbali will only be formalized after sending an e-mail in which we will inform you that the order is being sent and only for the articles related in the confirmation.

All shipments are made through Zeleris courier company. Phone number: +34 902 122 333. We only ship to Peninsula and Balearic Islands. Contact us for shipments to different geographic areas, to confirm the price and shipping options.

All shipments have an urgent format of 24-48h, orders that are confirmed before 4pm will arrive the next business day. In the case of custom products the shipment can take between 3-5 days.

Orders to Peninsula and Balearic Islands have a shipping cost of € 5.95, except for the small purses, if sent individually, will cost € 3.95.

The above delivery expenses may be reduced or even eliminated in case of special promotions that, eventually or temporarily, can establish LONBALI FASHION, S.L.

Once the order leaves our warehouse you will be sent an e-mail notifying that your order has been accepted and is being shipped along with a tracking code of your package. The transport company will try to deliver the package at destination, in case this does not succeed they will call the customer to agree on a second delivery.

Orders will be sent to the delivery address provided on your form, so it is important that you pay attention to cover the delivery address information. We will not be responsible in case the delivery address is incorrect or incomplete.

Depending on the payment method selected, once the order is placed, no change in the shipping address will be allowed.

Depending on the territory of the client and the volume of order processing, delivery times may vary from 2 to 5 working days, from the confirmation of payment.

*Custom Products will have a maximum delivery time of 10 working days. In any case we will always try to shorten the delivery times as much as possible in order to find a quick and efficient reception of orders.

For the above purposes, working days will be understood every day of the week (from Monday to Friday) excluding Saturdays, Sundays and public holidays.

Custom Products will be considered all those for whose elaboration is determined an individual choice or decision from the part of the consumer and user or it has requested the personalization of some of its characteristics or pieces, such as, without exhaustive character or limitation, the inclusion or Engraving of the initials of a personal name on the product. However, products made according to standard options offered by Lonbali to the general public, such as color or pattern, will not be considered as Custom Products.

If we can not deliver, the courier company will contact you again to arrange a new delivery date. If you wish to change the initially selected delivery address, the expenses that such modification generates will be assumed in any case by you.

The price of the products will be the stipulated in each moment in our web site. Lonbali reserves the right to modify the products offered on the website at any time without prior notice. These modifications will not affect, in any case, the orders that we have already sent the confirmation of shipment.
In accordance with current legislation, all purchases from our website will be subject to value added tax. The applicable rate will be the legally valid at any time.

All prices are shown in euros (€) and should be considered as the final price to be paid by the customer (including VAT). Transportation costs, as well as taxes and fees for entry and exit of the product (if applicable) are not included in the price.
Any order placed must be paid immediately after the order confirmation. Only orders will be processed if the payment has been completed and verified.

In Lonbali we accept the following methods of payment:

Transfer or deposit into account. You can order the payment to these accounts:
Banco Santander: ES18 0182 3204 17 0201514921 – SWIFT / BIC: BBVAESMM

It is very important that you indicate as Operation Concept the order number or the User Name. This will facilitate the association with the order. If you do not put it, we will have to do a manual scan, it will take longer and we may not be able to find out which order corresponds. This delays everything and lengthens the delivery time of your order. If you forgot to do it, however, it has arrangement. Please send a message to our customer service team at info@oldlonbali.developallin.com and they will tell you what to do to solve it.

You do not need to send us the receipt of the transfer. Save it for a few days because it will be useful in case you forget to put the order number as Concept.

Please note that transfers from different entities than Banco Santander can take up to two business days (not counting weekends or bank holidays) to arrive, according to banking regulations. We will send you an email warning once we have payment confirmation

Tarjeta de crédito o débito (Visa, Visa Electron, Mastercard and Maestro):
At Lonbali we have adapted the PayTPV standard for your comfort and safety. When you confirm your order with payment by card, a PayTPV page frame will appear on the screen, where you must indicate the number, expiration date and the security code CW2 (included on the front). In case your card is secure, you will be asked for the relevant security codes.

These data will not be stored or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. If you want, you can save the data of your card for future purchases so that you only have to enter your Lonbali password and PayTPV will authorize the payment automatically. You can associate to your customer account as many cards as you need and if you have several billing addresses you can associate to each one the same card or different cards.

In order to guarantee the confidentiality and integrity of transactions, these are performed through the Secura Socket Layer (SSL) protocol with 128-bit security keys.

The charge will be carried out in real time through this payment gateway. In the event that the charge can not be finally carried out (for any reason), the order will be automatically canceled.

As our system prioritizes security, after authorizing payment, your bank can request additional confirmation through a private code sent to your mobile phone, with a key card or with the additional security key you have programmed.

Paypal. This method of payment carries a management fee of 1% on the amount of your purchase with a minimum amount of € 0.90. Payment by Paypal requires a few minutes to be processed and confirmed.

For security reasons, if you choose PayPal as payment method, once the order is placed, it is not allowed to make any change in the shipping address.

As a general rule, you have 15 days to return your purchase online and request the change or return of the amount. (Except Custom Products that do not allow changes or returns)

In any case, you can check our general return policy below:

If you are not satisfied with your purchase, you have a period of fifteen calendar days following the day on which you or a third party appointed by you, other than the carrier, acquired the physical possession of the goods to execute your right to return and request the change Or the refund of the amount. In case of returns of their own volition, the direct costs of the return will be free, paid by Lonbali.

* In the purchase of Custom Products there will be no right of withdrawal on your part once the order is placed, therefore, you can not request your change or return, unless the product delivered is defective.

To make a return, the product and its packaging must be in perfect condition. There will be no change or return of products that are not in the same conditions in which you received them, along with their original packaging, labels and along with any accessories related to them.

The quality department will determine if the LONBALI products are in the same conditions in which they were sent to you. You will be responsible for any decrease in the value of the products resulting from a manipulation of the same other than that necessary to establish their nature, characteristics or operation. Products that have been returned damaged, incomplete, damaged, worn or dirty by the client will not be reimbursed and will be made available to their sender and sent back to freight due.

All orders include a label and a Return Form. To return a product, follow these instructions:

• Pack the item to be returned in its original packaging (with the original labels) and fill out the return form that is attached with each order. Do not forget to explain why you want to return the product. Be sure to include the completed form in its entirety in the package.

• Contact us through our customer service telephone number: 930217571, or through the “Contact” section of our website, the form will allow you to quote the case as a “return”, always including the order number And a suitable collection schedule.

Lonbali Fashion S.L.,
Calle Madrazo 129 Bajos,
08021 Barcelona,
930217571

To make a return you should contact Lonbali Fashion, S.L. To coordinate the collection of the product by the transportinta.

You can decide between:

• Change by another product: The change can be made by another product of the same characteristics or of the same price.

• Return in the form of payment: once received the goods in our warehouses, and after checking the status of the same will proceed to the reimbursement of its amount in the terms established in RDL 1/2007, according to the mode of payment made By the customer ( on the same credit card that was used to pay the purchase or in the PayPal account you use). The return will be made as soon as possible and, in any case, within the period of 30 days from the date you returned the product.

In the case that the delivered product is defective, you must send the product with postage due together with the invoice of the same and with a writing where we briefly explain the defect or fill out the Return Form. Remember to tell us a phone number or a contact email. The Lonbali quality department will examine whether there is a factory defect. Once examined, we will contact you through the telephone number or email that we provided in the brief, communicating the response. In the event that the product is not defective, any expense that may arise will be at the customer’s expense.

We offer you the possibility of sending gifts through our website. You should make the purchase from your computer on a regular basis, select the shipping address where you want to send the gift and mark the gift shipping option. You can write a personalized message to the recipient. By selecting this option, the order will be wrapped together. If the customer wants the items to be wrapped separately and his order has not yet been sent, he can request it through info@oldlonbali.developallin.com.
In case you provide personal data of third parties, we guarantee that you have the necessary authorizations for your treatment. It is also obliged to inform these third parties of the terms and conditions of the processing of their data.
If you have received a gift item, to make a change or return you will have to follow the usual procedure of our Return Policy. The amount of the refund will be refunded to the person who made the purchase and in the same form of payment used.

Lonbali eventually carries out various competitions and promotions in the different social networks. All vouchers or promotional codes will not be cumulative and will have a minimum purchase of € 50, unless the bases indicate otherwise. Likewise, only residents of the peninsula will be eligible for the bonus or promotional voucher, unless the bases, as in the previous case, indicate otherwise. In no way will the bonds be refundable for money.